Frequently Asked Questions
Everything you need to know about your SodaStream experience
What is the standard shipping time for orders within Israel?
We typically process and deliver orders within 3 to 5 business days. Delivery times may vary slightly depending on your specific location and the time of purchase.
How do I exchange my empty CO2 cylinders?
You can easily exchange your empty cylinders for full ones through our website or at authorized retail locations. Simply select the exchange option during checkout to pay only for the gas refill.
What is the return policy for sparkling water makers?
We offer a 30-day return policy for unused products in their original packaging. Please contact our customer service team to initiate a return and receive a refund or store credit.
Are SodaStream bottles dishwasher safe?
It depends on the specific bottle model. Our 'Dishwasher Safe' marked bottles can be cleaned in the machine, while others should be hand-washed with lukewarm water to maintain their integrity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as popular digital payment methods to ensure a secure and convenient checkout process.
Do my SodaStream products come with a warranty?
Yes, all our sparkling water makers come with a standard 2-year limited warranty that covers manufacturing defects and functional issues under normal home use.